Privacy Policy – TSN Kids World

1. Introduction

TSN Kids World ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our water park, use our website (tsnkidsworld.com), mobile applications, or any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you book tickets, create an account, or interact with our Services:

Full name, email address, and phone number (including WhatsApp number)
Date of birth and age category (Adult, Child, Senior)
Billing and payment information (processed securely via Razorpay)
Booking details including visit dates, number of visitors, and ticket types
Photos (only if you consent to photo capture during park visit)
Feedback and ratings submitted post-visit

2.2 Automatically Collected Information

Device information (browser type, operating system, device identifiers)
IP address and approximate geolocation
Usage data (pages visited, time spent, clicks, and navigation patterns)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process ticket bookings and payments via Razorpay payment gateway
Send booking confirmations, QR tickets, and reminders via WhatsApp and email
Communicate promotional offers, discounts, and park updates (with your consent)
Improve our Services, rides, and customer experience through analytics
Manage school group bookings and corporate events
Process refunds and cancellations as per our Refund Policy
Comply with legal obligations and resolve disputes
Prevent fraud and ensure park safety

4. Payment Processing

All payments are processed securely through Razorpay Payment Gateway. We do not store your complete credit/debit card details on our servers. Razorpay is PCI-DSS compliant and uses industry-standard encryption to protect your financial information.

For more information on Razorpay's security practices, visit Razorpay's Privacy Policy.

5. WhatsApp Communications

We use WhatsApp Business API to send you:

OTP verification for login and booking confirmation
Booking confirmation with QR code tickets
Visit reminders and park updates
Promotional messages (only with your explicit opt-in consent)

You can opt out of promotional WhatsApp messages at any time by replying "STOP" or contacting us at tsnkidsandworld@gmail.com.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

Razorpay — for payment processing
WhatsApp / Meta — for business messaging
Cloud service providers — for hosting (AWS)
Legal authorities — when required by law or to protect our rights

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 3 years for accounting and legal purposes. You can request deletion of your data by contacting us.

8. Data Security

We implement industry-standard security measures including:

SSL/TLS encryption for all data in transit
Encrypted database storage for sensitive information
Role-based access control for staff and administrators
Regular security audits and monitoring

9. Your Rights

You have the right to:

Access and review your personal information
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing communications
Lodge a complaint with the relevant data protection authority

10. Children's Privacy

Our Services are family-oriented. We do not knowingly collect personal data from children under 13 without parental consent. Child visitor details are collected as part of the parent/guardian's booking only.

11. Cookies

We use essential cookies for authentication, session management, and security. We may use analytics cookies to understand how visitors use our website. You can control cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

TSN Kids World
📧 Email: tsnkidsandworld@gmail.com
📞 Phone: +91 86609 54352
📍 Address: TSN Kids World, Near Amarapura, Anantapur Road, Ballari, Karnataka 583101